Robert Jones

301 S.W. Oak #342
Walla Walla, Washington 97988
(206) 555-5555
careerfolio@aol.com

Professional Profile

APPLICATIONS / BUSINESS ANALYST with solid skills in systems development, user support, technical troubleshooting, quality assurance, problem solving, and documentation. Ten years' previous business experience.

  • Skilled in determining system requirements and specifications for complex application development projects.
  • Able to communicate effectively with multifunctional teams, programmers, and technical staff at all levels.
  • Strong customer service orientation. Experienced in communicating with users, resolving problems, and meeting specific technical and business needs.
  • Effective project manager with ability to coordinate multiple projects simultaneously.

Technology Experience: Microsoft Windows 3.x, 9x, and NT, DOS, Microsoft Office, Corel Office Suite, Microsoft Project, Lotus Notes, Novell GroupWise, Internet Explorer, Netscape Communicator, Flow Chart, IBM Client Access, LAN / WAN, Visual Basic.

Experience

WASHINGTON JUDICIAL DEPARTMENT – Walla Walla, Washington
Systems Analyst (1996-Present)

  • Assess users' needs to determine functional and business requirements for new software applications.
  • Conduct and document QA testing on all newly developed applications.
  • Work closely with onsite managers to coordinate multiple software installations.
  • Create training manuals for new applications and develop help files to meet needs of specific users.
  • Provide training and technical support to users throughout Washington.

Business Analyst (1994-1996)

  • Hired specifically to resolve onsite operational issues during major conversion project affecting county / state computers and numerous data fields.
  • Proposed innovative solutions that resolved workflow problems.
  • Maintained ongoing communication with the Information Systems (IS) Department.
  • Created new procedure manuals.

Previous Business Experience – Ten years

  • Founded, managed, and operated two successful small businesses.
  • Developed and administered company policies.
  • Created business and marketing plans.
  • Conferred with lawyers, accountants, and marketing staff to ensure that company goals were met.

Education

PORTLAND STATE UNIVERSITY – Portland, Oregon
B.S. Computer Science (1994)

Affiliations

Project Management Institute